Welcome to NiveDecor’s FAQ section! We’re here to ensure your home decor shopping experience is as seamless and enjoyable as transforming your living space with our carefully curated collections. Below you’ll find answers to our most commonly asked questions about products, delivery, payments, and more.

About Our Products

1. What types of home decor products does NiveDecor offer?
We specialize in premium home furnishings that blend style with functionality. Our collections include:
  • Luxury bedding sets, comforters, and bed pillows
  • Stylish area rugs and accent rugs
  • Realistic artificial plants, flowers, and wreaths
  • Bath essentials including towels, rugs, and storage
  • Ambiance-creating candles and home fragrances
  • Functional decor like ceiling lights and clocks
Each piece is selected to help you create a cohesive, beautiful living space.
2. Are your artificial plants realistic looking?
Absolutely! We take great care in selecting artificial plants and flowers that offer remarkable realism. Our collections feature high-quality materials, natural color variations, and lifelike textures that maintain their beauty without the maintenance of live plants.
3. What materials are used in your bedding collections?
Our bedding sets and comforters are crafted from premium materials like Egyptian cotton, Belgian linen, and hypoallergenic alternatives. Each product description includes detailed material information to help you make the perfect choice for your comfort needs.

Ordering & Account Information

1. How do I create an account?
You can create an account during checkout by selecting “Create an Account” after entering your email address. Having an account allows you to track orders, save favorites, and enjoy faster checkout on future purchases.
2. Can I modify or cancel my order after placement?
We process orders quickly to ensure fast delivery. If you need to modify or cancel your order, please contact us immediately at [email protected] with your order number. We’ll do our best to accommodate your request if your order hasn’t entered the processing stage.
3. What payment methods do you accept?
We accept all major credit cards including Visa, MasterCard, and JCB, as well as PayPal for secure and convenient checkout.

Shipping & Delivery

1. What are your shipping options?
We offer two convenient shipping methods:
  • Standard Shipping ($12.95): via DHL or FedEx (10-15 business days after dispatch)
  • Free Shipping: via EMS for orders $50+ (15-25 business days after dispatch)
All orders typically process within 1-2 business days before dispatch.
2. Do you ship internationally?
Yes! We ship worldwide to style-conscious homeowners, excluding some Asian countries and remote areas. During checkout, simply enter your address to confirm we can deliver to your location.
3. How can I track my order?
Once your order ships, you’ll receive an email with tracking information. You can also check your order status by logging into your account on our website.
4. What if my order arrives damaged?
We take great care in packaging your items, but if anything arrives damaged, please contact us within 48 hours of delivery at [email protected] with photos of the damage and your order number. We’ll arrange for a replacement or refund.

Returns & Exchanges

1. What is your return policy?
We offer a 15-day return policy from the delivery date. Items must be unused, in original packaging, and with all tags attached. Some exceptions may apply for hygiene-related products like bedding and bath items.
2. How do I initiate a return?
Please email us at [email protected] with your order number and reason for return. We’ll provide return instructions and the appropriate return address based on your location.
3. When will I receive my refund?
Once we receive and inspect your return, refunds are typically processed within 5-7 business days. The refund will be issued to your original payment method.
4. Do you offer exchanges?
Currently, we don’t offer direct exchanges. For a different item, we recommend returning the original purchase (following our return policy) and placing a new order for the item you prefer.

Additional Assistance

1. How can I contact customer service?
Our dedicated support team is happy to help! Email us at [email protected] for any questions about our products, your order, or our services. We typically respond within 24-48 hours.
2. Where is NiveDecor located?
Our operations are based at:
970 Old Oak Road, Livermore, US 94550
Though we’re located in the U.S., we proudly serve customers worldwide (excluding some Asian and remote areas).
3. Do you offer price matching?
Yes! We’re committed to offering competitive pricing. If you find an identical product at a lower price from another reputable retailer, contact us with the details and we’ll review your price match request.

Can’t find the answer you’re looking for? Our customer care team is always here to help you create your dream home. Contact us at [email protected] and we’ll be happy to assist you.