Shipping Policy

At NiveDecor, we’re committed to making your premium home decor shopping experience seamless from delivery to returns. Please review our policies below to ensure you’re fully informed about our shipping and returns processes.

Shipping Information

Shipping Methods & Delivery Times

We offer two convenient shipping options to meet your needs:

1. Standard Shipping (Recommended)

• Carrier: DHL or FedEx
• Cost: $12.95 USD (applied to all orders under $50)
• Delivery Time: 10-15 business days after shipment
• Includes tracking and insurance

2. Free Shipping

• Carrier: EMS
• Available for orders over $50 USD
• Delivery Time: 15-25 business days after shipment
• Basic tracking included

Note: Delivery times are estimates and may vary depending on destination and customs processing. We currently ship worldwide except to certain Asian countries and remote regions.

Returns & Exchanges Policy

We want you to love your NiveDecor purchases. If you’re not completely satisfied, you may return most items within 15 days of delivery for a refund or exchange.

Eligibility for Returns & Exchanges

To qualify for a return or exchange:

• Item must be in original condition – unused, unworn, with all tags attached
• Original proof of purchase is required
• Item must be returned in original packaging

Non-Returnable Items

For health and safety reasons, these items cannot be returned or exchanged:

• Artificial Flowers & Plants (including Artificial Wreaths)
• Candles & Home Fragrances (if opened or used)

Exception: Damaged or defective non-returnable items will be handled individually. Contact us immediately if you receive a damaged item.

How to Return an Item

Step 1: Submit Your Request

Email our customer service team at [email protected] with:

• Subject: Return/Exchange Request – Order #[Your Order Number]
• Your full name and contact information
• Item name and reason for return/exchange
• Preferred resolution (refund or exchange details)
• Photos if item is damaged/defective

Step 2: Wait for Approval

We’ll review your request within 1-2 business days and email you with:

• Return authorization (if approved)
• Return shipping instructions
• Prepaid return label (for US customers)

Step 3: Package and Ship Your Return

Please ensure:

• All original packaging and tags are included
• The item is securely packaged to prevent damage
• The return authorization number is clearly marked on the package

Step 4: Track Your Return

Once shipped, email us your tracking information. We’ll notify you when we receive your return.

Refund Process

After we receive and inspect your return:

• Timeline: Refunds processed within 3-5 business days
• Method: Issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
• Amount: Original purchase price minus shipping costs (unless return is due to our error)

Note: Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.

Exchange Process

For exchanges:

• We’ll ship your replacement once we receive your return
• If the exchange item costs more, you’ll be charged the difference
• If the exchange item costs less, we’ll refund the difference

Return Shipping Costs

Return shipping costs depend on the reason for return:

• Our mistake: We cover return shipping
• Change of mind: Customer is responsible for return shipping
• US Customers: May use our prepaid return label (deducted from refund if applicable)

Damaged or Defective Items

If you receive a damaged or defective item:

• Contact us within 48 hours of delivery at [email protected]
• Include photos of the damage/defect and packaging
• We’ll arrange a replacement or refund at no additional cost

Thank you for choosing NiveDecor for your premium home decor needs. We appreciate the opportunity to help you create beautiful living spaces!