Term and Conditions

Welcome to NiveDecor (“we”, “our”, or “us”), your premium destination for elegant home decor. These Terms and Conditions govern your use of our website nivedecor.com and all purchases made through our platform. By accessing our site and making purchases, you agree to these terms in full.

1. Website Use & Intellectual Property

1.1 Acceptable Use

You agree to use our website for lawful purposes only and in accordance with these Terms. Prohibited activities include:

• Using the site in any way that violates applicable laws
• Attempting to interfere with the site’s security features
• Using automated systems to extract data from our site
• Misrepresenting your identity or purchase information

1.2 Intellectual Property

All content on this site, including text, graphics, logos, and product designs, is the property of NiveDecor or our suppliers and protected by international copyright laws. You may not reproduce, distribute, or create derivative works without our express written permission.

2. Product Information

2.1 Product Descriptions

We strive for accuracy in all product descriptions, images, and specifications. However, slight variations may occur in:

• Color due to monitor settings
• Dimensions (allow ±5% variance)
• Material composition (natural materials may vary)

2.2 Product Availability

All items are subject to availability. We reserve the right to discontinue any product without notice. If an item becomes unavailable after your order is placed, we will notify you and either cancel the item or offer a suitable alternative.

3. Orders & Payments

3.1 Order Process

Your order represents an offer to purchase which we accept by processing your payment and issuing an order confirmation email. We reserve the right to refuse any order for any reason, including:

• Suspected fraudulent activity
• Pricing errors
• Shipping restrictions to your location

3.2 Payment Methods

We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

All payments are processed securely. We do not store your full payment details on our servers.

3.3 Pricing

All prices are in USD and exclude applicable taxes and shipping fees unless otherwise stated. We reserve the right to adjust prices at any time, but changes will not affect confirmed orders.

4. Shipping & Delivery

4.1 Processing Time

Orders are processed within 1-2 business days (excluding weekends and holidays). You will receive a shipping confirmation email with tracking information once your order ships.

4.2 Shipping Options

We offer two shipping methods:

• Standard Shipping ($12.95 USD): Via DHL or FedEx, delivered in 10-15 business days with full tracking and insurance (applied to orders under $50)
• Free Shipping: Via EMS for orders over $50 USD, delivered in 15-25 business days with basic tracking

4.3 Delivery Areas

We ship worldwide except to certain Asian countries and remote regions. Customers are responsible for any customs duties, taxes, or import fees imposed by their country.

5. Returns & Refunds

5.1 Return Policy

We want you to love your NiveDecor purchases. Most items can be returned within 15 days of delivery for a refund or exchange, provided:

• Item is in original condition (unused, with all tags attached)
• Original proof of purchase is provided
• Item is returned in original packaging

5.2 Return Process

To initiate a return:

1. Email [email protected] with your order number and return reason
2. Wait for our approval and return instructions
3. Ship the item back following our packaging guidelines

5.3 Refunds

Refunds are processed within 3-5 business days after we receive your return and will be issued to your original payment method, minus shipping costs (unless the return is due to our error).

5.4 Exchanges

Exchanges are available for most items within the return window. We will ship your replacement once we receive your return. Price differences will be adjusted accordingly.

6. Customer Responsibilities

6.1 Account Security

If you create an account, you are responsible for maintaining the confidentiality of your login information and for all activities under your account.

6.2 Accurate Information

You must provide accurate, current, and complete information during checkout, including shipping address and payment details.

6.3 Compliance with Laws

You are responsible for complying with all local laws regarding online purchases and product imports in your country.

7. Limitations of Liability

NiveDecor shall not be liable for:

• Any indirect, incidental, or consequential damages arising from product use or inability to use our site
• Delays or failures in performance caused by acts beyond our reasonable control (force majeure)
• Minor variations in product appearance from website images

Our total liability for any claim related to your purchase shall not exceed the purchase price of the item in question.

8. Privacy Policy

Your privacy is important to us. Please refer to our separate Privacy Policy for details on how we collect, use, and protect your personal information.

9. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to our website. Your continued use of the site after changes constitutes acceptance of the new Terms.

10. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law provisions.

11. Contact Us

For any questions about these Terms or your orders, please contact our customer service team:

Email: [email protected]
Hours: Monday-Friday, 9am-5pm PST
Physical Address: 970 Old Oak Road, Livermore, US 94550